Last week, LastPass announced that attackers stole customer vault data after breaching its cloud storage earlier this year using information stolen during an August 2022 incident. “While the company insists that your login information is still secure, some cybersecurity experts are heavily criticizing its post, saying that it could make people feel more secure than they actually are and pointing out that this is just the latest in a series of incidents that make it hard to trust the password manager,” reports The Verge. Here’s an excerpt from the report: LastPass’ December 22nd statement was “full of omissions, half-truths and outright lies,” reads a blog post from Wladimir Palant, a security researcher known for helping originally develop AdBlock Pro, among other things. Some of his criticisms deal with how the company has framed the incident and how transparent it’s being; he accuses the company of trying to portray the August incident where LastPass says “some source code and technical information were stolen” as a separate breach when he says that in reality the company “failed to contain” the breach. He also highlights LastPass’ admission that the leaked data included “the IP addresses from which customers were accessing the LastPass service,” saying that could let the threat actor “create a complete movement profile” of customers if LastPass was logging every IP address you used with its service.

Another security researcher, Jeremi Gosney, wrote a long post on Mastodon explaining his recommendation to move to another password manager. “LastPass’s claim of ‘zero knowledge’ is a bald-faced lie,” he says, alleging that the company has “about as much knowledge as a password manager can possibly get away with.” LastPass claims its “zero knowledge” architecture keeps users safe because the company never has access to your master password, which is the thing that hackers would need to unlock the stolen vaults. While Gosney doesn’t dispute that particular point, he does say that the phrase is misleading. “I think most people envision their vault as a sort of encrypted database where the entire file is protected, but no — with LastPass, your vault is a plaintext file and only a few select fields are encrypted.”

Palant also notes that the encryption only does you any good if the hackers can’t crack your master password, which is LastPass’ main defense in its post: if you use its defaults for password length and strengthening and haven’t reused it on another site, “it would take millions of years to guess your master password using generally-available password-cracking technology” wrote Karim Toubba, the company’s CEO. “This prepares the ground for blaming the customers,” writes Palant, saying that “LastPass should be aware that passwords will be decrypted for at least some of their customers. And they have a convenient explanation already: these customers clearly didn’t follow their best practices.” However, he also points out that LastPass hasn’t necessarily enforced those standards. Despite the fact that it made 12-character passwords the default in 2018, Palant says, “I can log in with my eight-character password without any warnings or prompts to change it.”